Product support
If you believe an Aterlix product has a manufacturing issue, contact us with your order details, a description of the issue and clear supporting photos where relevant. Please purchase from an authorised Aterlix retailer or distributor where one is available.
What we assess
We assess each request based on the product, the reported issue and the available information. Normal wear, accidental damage, misuse and changes made after purchase may not be covered.
Making a claim
Do not send a product back until we have reviewed your request and provided instructions. We may ask for proof of purchase, photos showing the issue or the item itself to complete the assessment. Depending on the issue, the resolution may be a repair, replacement or another appropriate remedy.
Your rights
This support information does not limit any consumer rights that apply in your region. Those rights may provide additional remedies depending on where you purchased the product.