Privacy policy.

How Aterlix collects, uses, stores and shares personal information when you use our website, products and services.

Who we are

For the purposes of applicable data-protection laws, the data controller is [Aterlix Legal Entity Name], [Registered Address], [City, Postal Code, Country]. Privacy enquiries can be sent to [email protected].

Information we collect

Depending on how you interact with Aterlix, we may collect the following categories of personal information.

Contact information — name, email address, telephone number, billing address and shipping address.
Account information — login credentials, account settings, saved addresses and preferences.
Order information — products purchased, order history, returns, refunds, warranty requests and customer-service interactions.
Payment information — payment information may be processed directly by authorised payment providers. Aterlix may receive transaction details without receiving or storing complete payment-card information.
Device and usage information — IP address, browser type, device type, operating system, referring pages, pages viewed, website interactions and approximate geographic information.
Marketing preferences — your choices about receiving Aterlix news, product releases, promotions and other marketing communications.
Information you provide to us — information submitted through contact forms, surveys, product reviews, competitions or customer support.

How we use your information

We may use personal information to operate and improve the Aterlix experience.

Process, fulfil and deliver orders.
Manage payments, returns, refunds and warranties.
Create and maintain an Aterlix account.
Respond to questions and customer-service requests.
Provide and improve our websites, products and services.
Protect our services against fraud, misuse and security threats.
Understand website performance and customer interactions.
Personalise your experience where permitted.
Send marketing communications when you have consented or where otherwise permitted by law.
Comply with legal, accounting and regulatory obligations.

Legal bases for processing

Where the GDPR or similar laws apply, we process personal information based on performance of a contract, legal obligation, legitimate interests or consent. Contract performance applies when information is needed to process an order or provide a requested service. Legitimate interests include operating, securing and improving our business and services, provided those interests do not override your rights.

You may withdraw consent at any time without affecting processing carried out before withdrawal.

How we share information

We may share information with trusted service providers that help us operate Aterlix, including payment processors, delivery and logistics providers, website hosting and cloud-infrastructure providers, analytics providers, customer-support platforms, email-service providers and professional advisers.

These parties may only process information as permitted by applicable law and their agreements with us. We may also disclose information where required by law or where reasonably necessary to protect Aterlix, our customers or others.

International data transfers

Some service providers may process personal information outside your country or outside the European Economic Area. Where required, Aterlix uses appropriate safeguards for international transfers, such as adequacy decisions, Standard Contractual Clauses or other legally recognised mechanisms.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining transaction records, resolving disputes and meeting legal obligations. Retention periods may vary depending on the type of information and applicable legal requirements.

Your privacy rights

Depending on where you live, you may have the following rights.

Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion of your information.
Restrict or object to certain processing, including direct marketing.
Request portability of your information.
Withdraw consent.
Lodge a complaint with a competent data-protection authority.

Cookies

Aterlix uses cookies and similar technologies to operate our website, remember preferences, understand website performance and, where permitted, support personalised marketing. Please see our Cookie Policy for more information.

Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. No online service can guarantee absolute security, but we continuously review our security practices as our services evolve.

Children's privacy

Aterlix services are intended for a general audience and are not designed to knowingly collect personal information from children where parental consent would be legally required.

Third-party services

Our website may contain links to third-party websites, platforms or services. Their privacy practices are governed by their own policies, and Aterlix is not responsible for the privacy practices of services we do not control.

Changes to this policy

We may update this Privacy Policy as our services, technologies or legal obligations change. The latest version will always be published on this page with its most recent update date.

Contact us

For privacy-related questions, contact the Aterlix Privacy Team at [email protected]. Postal contact: [Aterlix Legal Entity Name], [Registered Address], [Country].