POLICIES

Frequently asked questions.

The practical details behind ordering and playing Aterlix.

Where do you ship?

Delivery availability is shown during checkout for your address.

Do you offer free shipping?

Qualifying orders over $75 receive free standard shipping. Any other available shipping option and its cost are shown before you place the order.

Can I change an order?

Contact us quickly after placing your order. Changes are possible only before fulfilment begins.

How do I track an order?

When tracking is available, it is included in the dispatch confirmation sent to the email address used at checkout.

How do returns work?

Eligible purchases can be requested for return within 30 days of delivery. Contact us before returning an item so that we can confirm eligibility and provide the appropriate instructions for your order and delivery region.

Which product is right for me?

Start with the product descriptions and performance profiles on each product page. If you need help comparing options, email [email protected] with your current setup and playing priorities.

Can I ask about wholesale or distribution?

Yes. Visit the Distribution page or email us with your company name, market and the type of partnership you are exploring.