30-day returns
If you are not satisfied with an eligible purchase, contact us within 30 days of delivery to begin a return. Include your order number, the product you would like to return and a short reason; we will confirm eligibility and provide the applicable return instructions.
Return authorisation
Please do not send a product back until we have provided return instructions. A return reference helps us identify the parcel, assess the request and process the outcome without avoidable delays.
Item condition
Please return products in their original condition, including packaging and any supplied accessories, unless the item is faulty or was sent in error. This helps us assess the request quickly and fairly.
Refund timing
Once a returned item has been received and assessed, we will notify you of the outcome. Approved refunds are sent to the original payment method; your payment provider may need additional time to show the credit.
Incorrect or damaged orders
If an item arrives damaged or does not match your order, contact us promptly with photos of the product and packaging. Please keep the packaging until we have advised on the next step.